Support
Common questions
I can't hear anything.
First check the Sound button at the top of the screen inside the app (or Settings, Sound). Then turn the volume up with the side buttons while the app is open. The app plays even when your iPhone is set to silent.
If you use Bluetooth headphones or a speaker, make sure they are connected, or turn Bluetooth off to hear the iPhone speaker.
I don't feel the haptics.
Check that Haptics is on in the app's Settings. In Low Power Mode the app makes its haptics lighter, so they are easier to miss. Haptics need iPhone 8 or newer. If they are still missing, check that iPhone Settings, Sounds & Haptics, System Haptics is turned on.
How do I restore my purchases?
If something you bought is missing (for example on a new iPhone), open the app's Settings, tap Visit toy shop, then tap Restore at the top of the shop. Use the same Apple Account you bought it with, and be online while you restore. You do not need an account in the app to restore.
Where is my progress saved?
On your iPhone. If you want a backup, sign in with Apple in Settings, Cloud saves, then use Save now. On another iPhone, sign in and choose Restore cloud progress. Without cloud saves, deleting the app also deletes your progress. Purchases are not lost: they come back with Restore. If you restore a new iPhone from an iCloud or computer backup, your progress usually comes with it.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in with your Apple Account, choose "Request a refund" and pick the purchase.
Does it need the internet?
The toys work offline. Buying, restoring, watching an ad, signing in and cloud saves need a connection.
Do I have to watch ads?
No. There are no automatic ads. An ad plays only if you tap Watch ad in the toy shop to earn one extra capsule ticket. You get tickets by playing too.
Why did the app ask my age?
Only before a rewarded ad. If you choose Under 16 or Prefer not to say, the app shows no ads and you can keep playing. You can change ad privacy choices in Settings, Privacy, Ad privacy choices.
How do I delete my account?
In the app, go to Settings and tap Delete account. You can also do it on the web at <account deletion page>. This deletes your account and cloud saves. It does not refund purchases; refunds go through Apple (above).
Your data
The app uses Google AdMob for optional rewarded ads, RevenueCat for purchases and Supabase for optional cloud saves. Read the privacy policy for what each one receives.